Privacy Policy
At Good Heavens Rooftop Bar, operated by Fancy Hank’s City Pty Ltd (ABN 20 611 317 321 | ACN 611 317 321) (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at https://www.goodheavens.com.au, book with us or visit the venue.
By using our website, you agree to the collection and use of information in line with this Privacy Policy.
Who We Are
Good Heavens Rooftop Bar is operated by Fancy Hank’s City Pty Ltd (ABN 20 611 317 321 | ACN 611 317 321), which also trades as Fancy Hank’s Barbecue Restaurant and Springrock Public Bar.
Level 2, 79 Bourke Street, Melbourne VIC 3000
Website: https://www.goodheavens.com.au
Email: info@goodheavens.com.au
Phone: (03) 4236 9015
What Personal Information We Collect and Why
Bookings, Enquiries and Forms
When you make a booking, submit a function or event enquiry, buy a ticket or gift voucher, or join our mailing list, we may collect:
Name
Email address
Phone number
Date of birth (for our birthday drink offer)
Preferred dates, times and group size
Special requests or dietary requirements
Payment details (processed securely by our payment providers, not stored by us)
We use this information to manage bookings, respond to enquiries, deliver tickets and vouchers, and provide our services.
Ordering at the Venue
If you order through our table ordering platform, the platform may collect your name, contact details and order history to process your order.
Cookies
We use cookies to improve website performance and your experience. Cookies may:
Save your preferences and form inputs
Track session data where applicable
Help us understand how you use the site through analytics tools such as Google Analytics and advertising pixels (Meta and Google)
You can manage cookie preferences through your browser settings.
Embedded Content
Our website may include embedded content such as videos, social media feeds, maps or booking widgets. Embedded content from other websites behaves as if you visited that website directly. These sites may collect data about you, use cookies and track your interaction with the embedded content.
Who We Share Your Information With
We do not sell your personal information. We may share it with:
Third-party service providers, such as booking and event platforms (including SevenRooms and iVvy), ordering and payment platforms (including me&u and Squarespace), email and CRM platforms, and analytics providers
Event partners, where this is clearly stated at the time you buy a ticket or enter a competition
Our sister venues, Fancy Hank’s Barbecue Restaurant and Springrock Public Bar, which are also operated by Fancy Hank’s City Pty Ltd
Legal or regulatory authorities where required by law
Some of our service providers may store data outside Australia. We take reasonable steps to make sure they handle your information in line with Australian privacy law.
If Good Heavens Rooftop Bar is sold or merged with another business, your information may be transferred to the new owner.
How Long We Keep Your Information
We keep personal information only for as long as reasonably needed for the purposes in this policy, or to meet legal, accounting or reporting requirements.
Your Rights
Under Australian privacy law, you can ask for:
Access to the personal information we hold about you
Correction of inaccurate or outdated information
Deletion of your information, subject to legal retention requirements
To make a request, email info@goodheavens.com.au.
Email Communications
By submitting your details on our website or joining our mailing list, you agree to receive occasional marketing from Good Heavens Rooftop Bar and our sister venues, including news, offers and event updates.
You can unsubscribe at any time using the link in our emails or by contacting us.
Data Security
We take reasonable steps to protect your information using secure systems and access controls. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Australian Privacy Law
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
Complaints
If you have a concern about how we’ve handled your information, email us first, and we’ll respond within 30 days. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be on this page.
Effective date: 10 November 2026
Contact Us
Good Heavens Rooftop Bar
Fancy Hank’s City Pty Ltd
ABN 20 611 317 321 | ACN 611 317 321
Level 2, 79 Bourke Street, Melbourne VIC 3000
Email: info@goodheavens.com.au
Phone: (03) 4236 9015